For any issues
Contact us :- +91-7575-84-3737
Email us :- email@example.com
Kindly note that we supply our products only in INDIA
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned..
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 11/241 GHB COLONY MEGHANINAGAR ASARWA, AHMEDABAD-380016.
Shipping & Delivery Policy
Usually we ship the orders after 24 hours after receiving of order on our website
For Customers living in Metros and Tier-1 cities products will get delivered within 5 working days, and for the rest of India they take up-to 7 working days.
Delivery of products is however, limited to certain pin-code/locations. For more information on delivery locations of products, you can use the ‘Checkout Page’ option on product page OR call our customer support : 7575-84-3737
You will get updated status of shipment at each stage from order is placed to, processed to, ready to ship to, dispatch to deliver.
Please note our shipping policy as follows:
However in some cases, we may take longer, up to 3 working days, to ship the order.
We ship on all week days (Monday to Saturday), excluding Sunday & public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies (Aggregator vendor is ShipRocket).
While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 0-2 days.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
MART24ONLINE is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Dedicated contact details to handle any issues related to logistic : 7575-84-3737